Refund Policy

Refund Policy for Posivibes

Effective Date: Today

Thank you for shopping at Posivibes. We strive to provide high-quality products and exceptional customer service. Please read our refund policy carefully to understand your rights and responsibilities when seeking a refund.

1. Returns and Exchanges:

   • We gladly accept returns and exchanges within 10 days from the date of purchase.
   • To be eligible for a return or exchange, items must be unused, in the same condition as received, and in the original packaging with all tags attached.
   • Clearance items and final sale items are not eligible for return or exchange.

2. Refund Process:

   • To initiate a return or exchange, please contact our customer service team at [customer service email or phone number].
   • Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
   • Our customer service team will provide you with a return authorization and instructions on how to return the item(s).

3. Shipping Costs:

   • Shipping costs are non-refundable.
   • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

4. Refund Timeline:

   • Once we receive your returned item, our team will inspect it and process your refund or exchange within 5 business days.
   • Refunds will be issued in the original form of payment.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer service team immediately.
   • Provide a description and clear photos of the damage or defect.
   • We will work with you to provide a replacement or issue a refund, including return shipping costs.

6. Cancellation Policy:

   • Orders can be canceled within 24 hours of placement.
   • After this period, orders may have already been processed and cannot be canceled.

7. Custom Orders:

   • Unfortunately, we cannot accept returns or exchanges for custom or personalized orders unless they are damaged or defective.

8. Contact Information:

   • If you have any questions or concerns about our refund policy, please contact our customer service team at Lonzotatee@gmail.com.

Posivibes reserves the right to update or modify this refund policy at any time without prior notice. Please check our website for the most up-to-date policy.

Thank you for choosing Posivibes. We appreciate your business!